Legal Conditions of Shipping and Withdrawal

The Legal Conditions of Shipping and Withdrawal are comprised in the Legal Contracting Conditions (hereinafter the "Sale Policy") that govern the sales operations carried out in the online store contained in the domain name (hereinafter, the "Online Store").

The purchase of any of the products offered in the Online Store implies the acceptance, without reservations of any kind, as USER-CLIENT of the Terms of Use and Sale Policy.


You can choose between picking up your order at our shop or select a home delivery.

When selecting the STORE option, you must know that the point of pickup is SENSITIVE CBD – 8 Freneria St., Store, 08002 Barcelona- and with schedule from Monday to Saturday from 12 am to 3 pm and from 4 pm to 8 pm.

When selecting the HOME DELIVERY option, once the payment of the order will be sent to the delivery address provided by the USER-CLIENT. We will send you notifications by email to inform you of the status of your order in a period not exceeding 24 hours.

Additionally, in case the shipping address is inside Barcelona city, SENSITIVE CBD offers a home delivery service whose cost is 5 euros + VAT.


Collection costs in the STORE option will be free of charge.
The costs of the HOME DELIVERY option vary depending on the location and weight, and the amounts and delivery times are stipulated in the offer of each product. For any query related to the shipment in other countries that do not appear call us at (+34) 931 126 642 or send us an email to
Shipments will be made only and exclusively through Correos or a private transport company and will be the USER-CLIENT who assumes the total of the shipping costs, except when the amount exceeds established for free shipping or there is a more favorable promotional offer for the USER-CLIENT.


SENSITIVE CBD may accept cancellations of any order provided that it is not has 
proceeded to send it and according to the state of preparation thereof, having been convincingly communicated by the USER-CLEINT to SENSITIVE CBD.
The USER-CLIENT must communicate his interest in canceling the purchase transaction to SENSITIVE CBD by any of these means:

 Using the Cancellation Form that you can download HERE and that you can also send 
by email to the address In this case you must put in the subject WITHDRAWAL FORM + SALE NUMBER.

B. By phone at (+34) 931 126 642.

SENSITIVE CBD may cancel the order if it had grounds to believe that the payment or the purchase are not valid or unlawful. In this case, SENSITIVE CBD will contact the USER-CLIENT and propose an alternative way to solve the irregularity detected.

VERSION 01/12/2018