Legal conditions of Return and Refund

The Legal Conditions regarding the Return and Refund are part of the Legal Contracting Conditions (hereinafter the "Sale Policy") that govern the sales operations carried out in the online store contained in the domain name (hereinafter, the "Online Store").

The purchase of any of the products offered in the Online Store implies the acceptance, 
without reservations of any kind, as USER-CLIENT of the Terms of Use and Sale Policy.


In accordance with current legislation, the USER-CLIENT will be entitled to return any 
product within fourteen (14) days from the date of receipt of the product.
The product must be unused and in perfect condition and including accessories, documentation and original packaging, otherwise the good will suffer a depreciation. 
The USER-CLIENT will only be responsible for the decrease in the value of the products resulting from handling other than what is necessary to determine the nature, characteristics and functioning of the acquired goods.

The USER-CLIENT must communicate his intention to return the product object of the purchase to SENSITIVE CBD by any of these means:
A. Using the withdrawal form that you can download here and that you can refer as well by mail electronic to the address In this case you should put in the subject RETURN FORM + SALES OPERATING NUMBER.
B. By phone at (+34) 931 126 642


The amount will be reimbursed under the terms established in RDL 1/2007 and through 
the same means of payment that the CUSTOMER USER used to perform the purchase. For any form of return the merchandise will be checked in the facilities of SENSITIVE CBD. Once verified its correct status will proceed to the refund of the amount and shipping costs, according to the payment method made by the USER-CLIENT within a period not exceeding 14 calendar days from the receipt of the goods back. 
SENSITIVE CBD will run the direct cost of the return in case of error in the shipment or manufacturing defect. For this, SENSITIVE CBD will take charge of the shipment and, after verify the validity of the error or manufacturing defect of the product, will pay the amount equivalent to the shipping costs subject to the return of the product on account of the USER-CLIENT.

In case there is no manufacturing defect or error in the shipment, the USER-CLIENT will be responsible for the shipping costs to change or return your order within the mentioned term of legal guarantee of return of products, in accordance with the regulations in force.

VERSION 01/12/2018